Frequently Asked
Questions
Call us immediately...
Call us immediately and we will assist you to get what you ordered in a timely fashion.
We deliver free...
We deliver free next business day to all San Antonio and surrounding areas, including Cibolo, Universal City, Converse, Kirby, China Grove, Von Ormy, Helotes, Shavano Park, and Garden Ridge on purchases over $50. Orders in areas qualifying for free local delivery will automatically be offered the option at checkout.
We deliver free to New Braunfels, including Gruene, Spring Branch, and Boerne once weekly on purchases over $50.
We deliver free to Austin, San Marcos, and surrounding areas twice monthly on purchases over $50.
We deliver free to Corpus Christi and surrounding areas twice monthly on purchases over $50.
Ask about volume purchases...
In addition to discounts, volume purchases may qualify you for free delivery.
Ask about volume purchases...
Volume purchases may qualify you for discounts. Additionally delivering to one location may save you on shipping.
Absolutely...
Richmond Advantage customers will receive email notification of any projected price increases prior to their effective date. Please contact your Customer Service Representative to ensure your price increase email address on file is accurate.
We offer a value comparison...
We offer a value comparison, side by side product comparison actual cost per footage, roll count etc. Richmond’s transparency promise: You will always know what you are getting for your money because we never reduce quantities or quality to hide tariff costs or other rising supply costs.
Yes...
We do offer free dispensers with qualifying commitment to a supply program. Contact your Customer Service Representative for more details.
Please contact...
Please contact your Richmond representative for details on item availability, pricing, timelines, and color options.
Your account...
Your account gives you instant access to order history, quick orders, faster processing, and more! Contact your Customer Service Representative for details.
If you forget...
If you forget your login password, click the “Forgot Your Password” link on the Customer Login page. You will be prompted to enter your email address and will receive a password reset link.
If you wish to change your password, once logged in, go to the My Account page. There, under Contact Information, you will see a link to “Change Password”.
Signing up for...
Signing up for email updates and special offers is available on the Registration page as well as on the My Account page for returning customers.
The Address Book...
The Address Book link can be found on the My Account page. You may edit or add additional shipping addresses to your account. Don’t forget to save the address so that it will be available for future orders.
Shopping Lists...
Shopping Lists are available to create and customize once logged in. The link “Shopping List” can be found on the My Account page.
You may also add items to your Shopping List as you browse the site by clicking the link found below the Add to Cart button on each product page.
Absolutely...
We accept Purchase Orders. However, to provide payment with a Purchase Order you would need to contact our Accounts Receivable department to set up an account that allows for billing terms.
At this time...
At this time, we do not ship internationally. All shipping addresses must be in the United States.
The billing address...
The billing address must be in the United States.
Once logged in...
Once logged in and at the My Account page, you will find links for both “Open Invoices” as well as “Invoice List”.
We begin...
We begin to process your order as soon as it is submitted. After we begin processing, it may be briefly possible to cancel prior to items shipping. Please contact a representative at (210) 650-9500 so that we may offer information regarding the status of your order and next steps.
Welcome new customers...
Lately, we’ve had new customers switching to Richmond because their former suppliers always had critical items “on backorder.” If you are constantly seeing items “out-of-stock” with the other guys, please check with your personal rep today to see if Richmond will be a better fit!
BACKORDER PREVENTION
Here are a couple ways your personal Richmond rep works for you to prevent backorders, and minimize the effect when they do occur:
Conversation. When your rep gets to know your business, they get a better idea of when to order your items, so neither of us are surprised.
Connection. With direct factory relationships for many items, your product sourcing team stays ahead of trends and seasons to make sure your items are available for delivery when you need them.
Industry Knowledge. Your product sourcing team keeps an eye on trends and signs pre-emptive contracts so if something like register paper is headed for a shortage, your rolls will still be delivered on time at the promised price.
Damage Control & Communication. No company can say that backorders never happen. At Richmond Advantage, you know you have a team of professionals working on your behalf to prevent shortages and communicate with you before any unavoidable shortages become an issue for your business.
NO SURPRISES!
Delivering what you need on-time and on-budget comes down to good communication, planning, and execution. If you haven’t talked to your rep in a while, please call (210) 650-9500 to make sure we know what you need… when you need it!
Remember, your online portal is a 24/7 extension of your personal rep. A two-minute call to (210) 650-9500 gets you setup in the portal and allows you to view your order history and invoices AND check your personalized pricing, whether or not you need to order online.
TIPS FOR USING THE PORTAL
- Browse when it’s convenient. With thousands of items, it’s easy to browse. If you don’t see something, let us know.
- Interested in a new product? Call (210) 650-9500 before you order so we can work on your personalized pricing.
- Reorder the same items frequently? Let us help you with an order pad. Just set your quantity and go!
- Bookmark richmondadvantage.com so you can get to it quickly.
Your entire Richmond Advantage Team thanks you for your business and looks forward to saving you time!
